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FAQs

What are domains?

What are domains?

Answer: A domain name is the technical term for an Internet address, or “web address”, such as www.example.london. When you register a name for a website, you are registering the “example” part of the domain name.

What is a Top Level Domain (TLD)?

Answer: A TLD is the portion of a domain name that sits to the right of the last dot. In www.example.london, “london” is the TLD.

What is Dot London?

Answer: Dot London is the domain name for London and Londoners. Anyone can register a Dot London domain name to associate their website with London.

What are the benefits of having a Dot London domain name?

What are the benefits of having a Dot London domain name?

Answer: Having a Dot London web address opens new opportunities for all – from individuals, to small enterprises to major corporations – to associate themselves directly with London.

A Dot London address:

  • Clearly tells consumers and customers where you are and that your content is relevant to them
  • Offers the opportunity for a memorable and distinctive web address
  • Enables closer association with London’s brand and the city’s reputation
  • A short, memorable Dot London web address appearing in search results will appeal to users and signpost local, relevant content.

How does Dot London benefit the city?

Answer: Dot London Domains Limited (DLDL), the company that operates the domain name, is a wholly-owned subsidiary of London & Partners, the Mayor of London’s official promotional company for the city. DLDL is completely self-funded and gives profits directly back to London & Partners, enabling the parent company to undertake even more activities that contribute to jobs, growth and investment in the city.

How can I get a Dot London domain name?

How can I get a Dot London domain name?

Answer: Dot London domain names are available through a wide range of accredited registrars. Get started here.

Why is the domain name I want showing as unavailable?

Answer: There are a number of reasons that a Dot London domain name might be listed as unavailable:

  • The registrar you are searching through does not offer the name. Not all of our registrars offer our full range of domain names. Try searching for the name with a different registrar or use our search tool which will only display registrars who are able to offer your domain name.
  • Someone else has bought the domain name. If this is the case you can find the details of the current owner using our Whois tool.
  • In line with Dot London’s Naming Policy, a number of domain names have also been reserved that relate to the cultural and historic legacy of London.

Who can buy a Dot London domain name?

Answer: Dot London is a global domain that is available to everybody.

How much do Dot London domain names cost?

How much do Dot London domain names cost?

Answer: Prices for Dot London domain names are set by registrars and will differ based on the registrar.

Why are there premium/more expensive names?

Answer: Certain domain names carry a higher value than others, in a similar way to real estate prices. Certain premium domain names are sold at a higher price to ensure that their value is captured and able to be returned to the city. If the price of these valuable names was set at a lower level, their actual value would be captured in the secondary market and London would lose out on this revenue.

Policies

What are the terms and conditions of Dot London?

Answer: We want to provide a service that people trust and that offers genuine value to both their own endeavours and to the city as a whole. As such, our policies are robust, transparent and in many cases go above-and-beyond what we are required to do by the bodies that govern the domains industry.

Acceptable Use Policy which governs how you can use Dot London and which activities are prohibited

Naming Policy which explains who can register Dot London domain names and the format these names take

Privacy and Data Policy which explains how we are treating the data that you provide when you register for a Dot London domain name.

How will you handle illegal content and activities?

Answer: At the core of our operating principles and contractual obligations towards ICANN is the prevention and reduction of spamming, phishing and cybersquatting websites and other illegal activities. Significant planning has gone into the development of best practice policies to this end. These types of activities are explicitly banned under our policies and any violation of these will result in suspension and take-back of the web address.

Please see our Acceptable Use Policy for a detailed overview of prohibited content and activities.

Complaints and disputes

How can I make a complaint?

Answer: This will depend on the nature of the complaint. For complaints relating to the infringement of the domain’s policies, please contact the Abuse Point of Contact.

For complaints relating to intellectual property rights infringements, ICANN has established a number of measures to deal with this. These are the Uniform Rapid Suspension System or the Uniform Domain Resolution Procedure.

Somebody registered my business name. What can I do?

Answer: If you believe your intellectual property rights have been infringed, ICANN has established a number of measures to deal with this. These are the Uniform Rapid Suspension System or the Uniform Domain Resolution Procedure.

How do I make a complaint or register grievances against a registrar?

Answer: Please visit the ICANN website for more information.